Contact Information:
- Full name
- Present and permanent addresses
- Telephone numbers
- Email address
Objective:
To secure a challenging position that uses as many of my management, employee management, project management, public relations, speaking and presentation skills and budget preparation and management skills.
Education:
Information Systems
CSU Los Angeles, Los Angeles, CA, 1991
Completed four upper division courses in Accounting and Information Systems
Associate of Arts, Accounting
Butte Community College, Oroville, CA, 1984
Associate of Science, Data Processing
Butte Community College, Oroville, CA, 1984
H.S. Diploma
Paradise High School, Paradise, CA, 1979
Editor of School Newspaper
Skills:
- Staff Training/Development
- Critical Problem Solving
- Planning and Facilitating
- Public Speaking
- Cross Functional Team Leadership
- Business Systems Analysis
- Change Management/Systems Integration/ Release Management
- Creating and Mapping Solutions
- Microsoft Office Suite Power User
Experience:
Housing Systems Consultant
Community Development Commission of the Los Angeles, CA, 2006 to Present
Supported new Assisted Housing Management team and consultants by providing reports and ensuring systems stability during their transition. Responded to auditor requests for information. Teamed with new Operations Manager to provide information for the maintenance of contracts.
- Provided information, reports, historical insight and guidance for reconciling internal systems to HUD´s PIC system and identifying key areas for improvement. Worked closely with Operations Manager to develop measurable list of key indicators necessary to monitor agency production and performance.
- Utilized background in Strategic Planning, Process Improvement, Systems Implementation, as well as Analytical and Communication skills
- Participated actively in the procurement of the Yardi computer system and subsequent data conversion efforts with the goal of minimizing data entry into the new system.
Assisted Housing Operations Manager
Community Development Commission of the Los Angeles, CA, 2001 to 2006
Manager over all operational units including Applications, Eligibility, Portability, Voucher Issuance, New Contracts, Inspections, Family Self Sufficiency, Re-Examinations, Terminations, Rent Increases, Owner Services, Rent Reasonableness.
- Raised County HCV Program Lease Rate from 83% to 99%, sustained for 4 consecutive years
- Spearheaded Strategic Plan and reorganization effort, including development of Mission Statement and Values
- Raised MTCS Reporting Rates from less than 60% to over 95% for all Voucher Programs within span of control
- Implemented complete forms consolidation and subsequent Document Imaging and automated workflow system
- Streamlined communication and improved processes between Community Based Organizations and the Housing Authority to expedite referrals for Homeless Families mainstreaming into the Section 8 program
Assistant Manger
Housing Systems Support
Community Development of the County of Los Angeles, East Los Angeles, CA, 1998 to 2001
Responsible for full support of the Memory Lane System, now owned by Emphasis Computer Solutions. Initial objective was to ´rescue´ an incomplete implementation and help the Division better utilize the system. Worked with staff at all levels of the Division to learn their functions and expectations so that these could be matched to the functionality of the system. Supported all systemic aspects of a Lease Effort in May 2000 and the conversion the Certificate Program to the Housing Choice Voucher Program from 1999-2001.
- Rescued faulty and incomplete implementation and maximized used of system functions
- Designed and implemented satellite systems to enhance core functionality of the Emphasis environment
- Quickly gained general and specific knowledge of the Section 8 Operations and provided a reporting framework for compliance and production measurement
- Generated all data resources necessary for outreach to over 50,000 applicants in an effort to increase voucher utilization
- Background in User Training and Support, Systems Analysis, and Network Administration greatly help facilitate response to business needs within the Assisted Housing Division.
Systems Analyst
Community Development Commission of the County, CA, 1995 to 1998
Provided a wide array of user support functions in addition to application development and installation as well as PC and network support
- Developed and installed the CDC Budget system which is still in use today
- Installed and maintained Novell Networks with over 400 users
- Repaired Personal Computers and related equipment
- Developed complete Public Housing System with Work Order and Tenant Billing features
Systems Analyst
Star Nail Products, Burbank, CA, 1984 to 1986
- Implement legacy accounts receivable and inventory system for OEM cosmetic company - work with all office staff to learn business and improve customer services; especially with delinquent accounts
